To which areas does Optic deliver and what are the shipping rates?
We in Optic cooperate with SMSA, DHL, Quick Box and Red Box to ship orders to all cities of the Kingdom of Saudi Arabia.
For international shipping, the shipping price is calculated according to the country to which it is requested.
To serve you as required, please make sure to write the shipping address and the mobile number used to communicate correctly and clearly when completing the order.
In the event that you get free shipping, we choose the most suitable company for us.
How long does it take to deliver my order?
If your order is a ready-made product, it will be shipped immediately after the purchase is confirmed and you will receive it within 1-5 working days inside Riyadh and 2-7 working days outside Riyadh (excluding official holidays).
But if your request is a special request, such as eyeglasses with medical measurements or contact lenses with high vision measurements, this period may exceed the mentioned period 3-14 working days, depending on availability and the type of product required.
You will be notified by text message when your order has been shipped with your shipment details so that you can follow up with the shipping company.
How can I track my order?
You can follow up on the status of your order after logging in to your account from the My Orders page, and if you encounter any problem, do not hesitate to contact us.
Can I cancel my order?
If you wish to cancel your order, please contact us via the following email
Please note that when you cancel the order before shipping or before starting to implement your order if it is a special order, no fees will be charged to do so, and when you cancel the order after it has been shipped or after starting to implement your special order, a fee for canceling the order may vary from one order to another .
